![]() ![]() ![]() The company makes outbound support calls. If you have had any negative contact with these companies when you were trying to get a hold of us, please post in the comments section below.ĥ. Malwarebytes does not have a relationship with these companies and they have extensive, public histories of unhappy customers. The company refer to themselves as Boomerang, Geek Software Experts, Zole Global, Antivirus Masters, or Guruaid. If how to get your money back is frequently asked enough to warrant its own page on the company's website, there might be some issues with the company.Ĥ. The company has prominent information on refunds in their FAQ. Credit cards also have reasonably robust consumer fraud protection, so if you’re being steered away from using one, that is also a red flag that the company is about to do something they probably shouldn’t. So if you, as a company, have trouble doing business with one, it suggests strongly that your business model fits into one of those three categories. Credit card processors do things like vet clients for risk, fraud, and abuse. Malwarebytes has a credit card processor that takes payments for all transactions. The company can’t or won't take your credit card the first time you ask. Malwarebytes does not outsource its technical support. Nobody is “licensed” to use our name, logo, or any other intellectual property. We do not outsource our support. There are no third parties “authorized” to provide support. The company gives you any name at all other than Malwarebytes. Given the wide variety in how legitimate companies handle their support, can you tell the difference between tech support and a tech support scam? Here are a few points to differentiate us:ġ. Call at another time and you might get a contracted boiler room in India that provides support for 10 other companies. A lot of companies don't make clear who their tech support is, what their relationship to that group is, and what the difference is between 'licensed', 'authorized', 'partner', 'reseller', and 'actually an employee, we swear.' You might call up a company for help and get one of their employees in East Haven, CT. ![]()
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